The selection of grievances against the electrical and electronic industry rose by 45 for every cent in the to start with 6 months of this yr in comparison to the similar interval past yr.
About 40 per cent of the grievances ended up about faulty or non-conforming goods, whilst 30 per cent have been about companies failing to honour their contractual agreements.
The spike in issues was attributed to disputes towards a direct vendor of alkaline water techniques, Triple Life style Internet marketing. Circumstance said it received 162 complaints about the organization in the initially 50 percent of this calendar year.
“Consumers had complained that the corporation was possibly unresponsive to requests for support appointments or did not show up for scheduled appointments inspite of the company’s representations for the duration of the income process that they would maintenance the water dispensers or h2o filtration units if problems occurred,” reported the customer watchdog.
Mr Yong explained that underneath the Consumer Protection (Good Trading) Act, if a defect is located within 6 months of shipping and delivery, it is assumed the defect existed at the time of shipping. Customers are entitled to exchange the defective product even after the said exchange period by the retailer, he included.
Circumstance also acquired 717 grievances against the beauty industry in the 1st six months of this year, a 14 per cent improve from previous year.
About a quarter of the issues in opposition to spas and natural beauty salons associated to stress product sales practices and deceptive promises. People described that they have been pressured to buy higher cost massage or elegance procedure deals, or were being misled about the efficacy of items or providers.
A full of 1,107 complaints ended up lodged in the to start with 50 percent of this year relating to on-line purchases, an enhance from the 986 grievances in the exact same period past year. The enhance can be attributed to a better quantity of issues versus on the web marketplaces and meals shipping and delivery platforms.
The most common types of e-commerce grievances include defective or non-conforming merchandise, failure of the vendor to supply the meals product or solution, and disputes above refunds, claimed Case.
Individuals reported S$289,842 in prepayment losses in the first 50 percent of this year. The elegance as nicely as healthcare and healthcare consumables industries noticed the best volume of prepayment losses in that interval.
Mr Yong said: “Over the earlier two yrs, some firms in the beauty and professional medical aesthetics industries have been adversely impacted by deteriorating financial situations and declining buyer spend, and ended up compelled to near.
“As a result, customers with prepaid packages shed some or all of their prepayments. Case is involved about this challenge, as it can be tricky for buyers to recover their monies the moment a enterprise goes insolvent.
“To much better secure people from prepayment losses, Situation has referred to as on the Governing administration to mandate prepayment defense in industries where by buyers are inclined to make big sums of payment upfront.”