Complaints against renovation contractors up due to unsatisfactory workmanship, delays


SINGAPORE – A overall of 807 complaints from renovation contractors ended up lodged with the Consumers Affiliation of Singapore (Case) in the very first fifty percent of the year.

This was an maximize of 28 per cent from the 627 issues Situation obtained about the industry in the very same interval final calendar year, said the association in a statement on Thursday (July 28).

Case received 1,300 grievances towards renovation contractors final calendar year, up from 869 in 2020.

About two-thirds of the issues this yr pertain to renovation contractors failing to total tasks on timetable and unsatisfactory workmanship.

The dwelling renovation business been given the greatest quantity of issues for the duration of this interval, adopted by the electrical and electronics, beauty and motor automobiles industries, all of which gained a lot more complaints than past year.

Case received a whole of 7,960 customer complaints from January to June, a 9 for each cent enhance from the 7,260 complaints received for the exact period final yr.

Situation president Melvin Yong attributed the improve to upticks in company routines and client transactions that have picked up given that Covid-19 constraints ended up eased.

“Circumstance will carry on to retain a lookout for unfair tactics against customers. In the meantime, we are working with the authorities to even more reinforce shopper safety laws in Singapore,” he stated.

In a Facebook submit on Thursday, Mr Yong mentioned most issues were being for delays in undertaking completion caused by manpower shortages and delays in the cargo of renovation components. He reminded home homeowners that they could also patronise CaseTrust-accredited renovation contractors for peace of head.

One these criticism was from retiree Chow Jhok Kheng, 70, who engaged a contractor in February to renovate her kitchen for $11,900. 

Though payment was made, renovations ended up incomplete even right after two months. The contractor did not give her a deadline for when the do the job would be finished. 

Madam Chow stated the contractor would often delay or stop do the job without having giving her see and the partly completed renovation functions remaining her kitchen area with exposed wires and leaking pipes. Considering the fact that fuel to the household was also disconnected for the duration of the renovation period, she could not prepare dinner at property which drastically inconvenienced her.

Situation officers assisted Madam Chow in negotiations with the contractor and all superb renovation operates was concluded in May.


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